You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account.
If you make use of your right of withdrawal, the product will be unused and undamaged, complete with all accessories and – if reasonably possible – in the original condition and packaging to the entrepreneur will be returned
To make use of this right, you can contact us via firstname.lastname@example.org stating “return request” and your order number and customer number.
You can also reach us by telephone on +31852500280.
When you return the goods yourself, you must mention your order number and / or add packing slip.
Always ask for a Track & Trace number so that you have proof if the package might be lost.
We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.
We give at least one year warranty on items. These guarantee schemes apply without prejudice to the rights that you have as a consumer on the basis of the law. Legal guarantee means that a product is or must do what you as a consumer can expect in all reasonableness.
PowerCubes is not obliged to provide warranty if there is incompetent use or defects caused by disassembly. Warranty is also excluded if the article is resold to third parties. If it appears during research that the product has been repaired by third parties, the warranty is excluded. The research costs are in that case for your account.
The guarantee will lapse on items that have become unusable due to breakage. If an item is repaired within the warranty period, the original warranty period remains intact.
To request your warranty, you must complete the warranty form. Click here to go to the guarantee form.